Our offices are open Monday through Friday during business hours, and Monday through Thursday evenings. Our latest appointment time is 8:00 p.m. Let us know when you are available and we will make every effort to accommodate you.
Our New Client Coordinator will respond to your request for counseling within 24 hours, Monday through Friday. Often we can schedule your first appointment within several business days of your call, depending on your availability. (Late afternoon and evening appointments are in high demand; if you are able to come during the day, that will help to get you in sooner.)
When you schedule an appointment with your counselor, he or she sets aside a full hour of time for you – the time you spend together in the session, plus time to fill out notes and paperwork on your behalf. Because of this large time commitment, we require that you contact your therapist 24 hours in advance if you need to cancel or reschedule an appointment.
For missed appointments or late cancellations, you will be charged. For insured and full-fee clients, the missed session or late cancellation charge is $70. Clients whose services are on the sliding fee scale will be charged $70 or their sliding scale fee, whichever is less. Your therapist may choose to make an exception to this policy depending on the specific situation.
The length of treatment depends on the nature of the issues to be addressed, and individual client needs and preferences. Your therapist will work with you to provide the right number of sessions to address your personal goals.
YFC counselors are not licensed to prescribe medication. When medication could be helpful in addressing your symptoms and issues, our therapists will provide referrals to psychiatrists (medical doctors) who can prescribe appropriate medications.
We respect client confidentiality and adhere to current Illinois and federal law regarding privacy and confidentiality. For more detailed information, please review our HIPAA Notice of Privacy Practices.
Your therapist will coordinate your care with other health care providers, schools, or the courts if you give specific permission. We will communicate with these professionals only if you give us your consent to do so.
With your permission, we will verify your insurance benefits and obtain pre-authorizations as needed. Only minimally necessary protected health information will be disclosed to process your claims. We will ask you for written permission to disclose this information to your insurance carriers.
We do not honor subpoenas. Mental health information is considered highly confidential and requires that a court order be issued before we will disclose client information.
YFC provides counseling services and the Bridges program at our office at 1113 S. Milwaukee Avenue, #104, in Libertyville. We offer school staff workshops and presentations as well as bullying prevention and friendship programs in local schools. YFC staff members also make educational presentations at community centers, libraries, and more.
YFC was founded on the belief that everyone should have access to professional counseling services, regardless of ability to pay. To help our clients with demonstrated financial need, we offer a sliding fee scale (or subsidized fee program) determined by household income and family size. To learn more about our sliding fee scale and determine whether you qualify, please contact our New Client Coordinator at (847) 367-5991 ext. 13.
Our fee subsidy program is funded by grants, donations, and other support from companies, foundations, local governments, and individuals. Each year we are able to provide financial assistance to hundreds of people who are uninsured or underinsured, and unable to afford the cost of counseling services. Our lowest sliding scale fee is just $30 per counseling session; occasionally we are able to offer even more assistance to those with extreme financial challenges.