When you schedule an appointment with your counselor, he or she sets aside a full hour of time for you – the time you spend together in the session, plus time to fill out notes and paperwork on your behalf. Because of this large time commitment, we require that you contact your therapist 24 hours in advance if you need to cancel or reschedule an appointment.
You will be charged for missed appointments and late cancellations. For insured and full-fee clients, the missed session or late cancellation charge is $70. Clients whose services are on the sliding fee scale will be charged $70 or their sliding scale fee, whichever is less. Your therapist may choose to make an exception to this policy depending on the specific situation.